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Join Our Award-Winning Team at Family Resource Home Care

Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.

Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts)
Option 2: Sunday through Thursday, 11:00 AM – 8:00 PM CST

This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike.

What You’ll Do

  • Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.

  • Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.

  • Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.

  • Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.

  • Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.

  • Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.

  • Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.

  • Support Inbound Calls: Assist customer service when needed to ensure high-quality support.

Are You a Good Fit?

We’re looking for someone with:

  • At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care

  • A High School Diploma (Associate’s Degree preferred)

  • Strong analytical and problem-solving skills

  • Exceptional communication and customer service abilities

  • Attention to detail and the ability to manage multiple priorities

  • Technical proficiency with scheduling software and reporting systems

  • Fluent spoken and written English

Preferred Experience

  • Experience in a call center or remote customer support role

  • Background in home care, healthcare staffing, or caregiving

  • Strong computer literacy

What We Offer

  • WFH Opportunity

  • Medical, Dental, and Vision insurance options

  • 401(k) with 4% employer match

  • Company-paid Life and AD&D insurance

  • Paid Time Off: 3 weeks PTO accrued in your first year

  • 11 Paid Holidays

  • Paid training and all equipment provided

Additional Requirements

  • Quiet, distraction-free home workspace

  • Willingness to work rotating shifts, including evenings and weekends

  • Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania 

If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!

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