Website Family Resource Home Care

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple – to improve more lives!

We are currently hiring for a Caregiver Manager to join our Spokane branch, located in Spokane Valley.

Summary

Our Caregiver Managers supervise our team of caregivers. This position is a full time, salary, Mon-Fri opportunity.

    Duties

    • Provide high quality, professional service to our caregivers and clients
    • Supervise caregiver staff and field calls and questions to best support them in their roles
    • Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
    • Perform new hire orientation each week for all new caregivers
    • Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client

    Requirements

    • At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
    • Ability to provide examples of proven excellent customer service skills with references to confirm
    • Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
    • Ability to work well with others; experience with team collaboration and problem solving
    • 1+ year of supervisory experience strongly preferred
    • Experience with scheduling software and/or POC software strongly preferred

    Benefits & Perks

    • Medical, dental, vision and prescription insurance options
    • 3 weeks of Paid Time Off
    • 401k 
    • Health Savings Account
    • Work computer and phone system
    • Employee Assistance Program
    • Leadership Development Program and career growth opportunities 

    FRHC is an equal opportunity employer.