Caregiver Manager

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple – to improve more lives!

We are currently hiring for a Caregiver Manager to join our new Longview branch, located in Longview, WA.

Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Duties

• Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
• Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
• Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
• Facilitate weekly orientation for new caregivers joining the company.
• Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
• Accompany new caregivers to their first shift for client introductions.
• Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
• Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
• Proactively reach out to caregivers regarding compliance needs.
• Serve as the designated point of contact for caregiver inquiries and concerns.
• Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
• Partner with the HR department to facilitate progressive discipline as needed.
• Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
• Attend and participate in company meetings and trainings.
• Adhere to all company policies, procedures, and state and federal regulations
• Other duties as assigned.

Requirements

Minimum Qualifications:

• Proven experience in healthcare management, senior care management, or a
  related field with a minimum of 1 year of supervisory experience.
• Proficiency in computer skills, including Microsoft Office Suite
• Ability to prioritize tasks independently, manage time effectively, and make
  sound decisions in a fast-paced and dynamic environment.
• Excellent leadership, communication, and interpersonal skills, with the ability to
  motivate and inspire a diverse team of caregivers.
• A genuine desire to improve the quality of life for caregivers, clients, and their
  family members.
• Ability to speak, read and write English fluently.
• 2-3 professional references
• Valid driver’s license and auto insurance

Preferred Qualifications:

• Experience with a Point of Care software
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Benefits & Perks

• Medical, dental, vision and prescription insurance options
• 3 weeks of Paid Time Off
• 401k 
• Health Savings Account
• Work computer and phone system
• Employee Assistance Program
• Leadership Development Program and career growth opportunities 

FRHC is an equal opportunity employer.