Website Family Resource Home Care

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple – to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Pendleton, Oregon.

Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

    Duties

    • Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
    • Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
    • Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
    • Facilitate weekly orientation for new caregivers joining the company.
    • Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
    • Accompany new caregivers to their first shift for client introductions.
    • Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
    • Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
    • Proactively reach out to caregivers regarding compliance needs.
    • Serve as the designated point of contact for caregiver inquiries and concerns.
    • Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
    • Partner with the HR department to facilitate progressive discipline as needed.
    • Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
    • Attend and participate in company meetings and trainings.
    • Adhere to all company policies, procedures, and state and federal regulations
    • Other duties as assigned.

    Requirements

    Minimum Qualifications:

    • Proven experience in healthcare management, senior care management, or a
      related field with a minimum of 1 year of supervisory experience.
    • Proficiency in computer skills, including Microsoft Office Suite
    • Ability to prioritize tasks independently, manage time effectively, and make
      sound decisions in a fast-paced and dynamic environment.
    • Excellent leadership, communication, and interpersonal skills, with the ability to
      motivate and inspire a diverse team of caregivers.
    • A genuine desire to improve the quality of life for caregivers, clients, and their
      family members.
    • Ability to speak, read and write English fluently.
    • 2-3 professional references
    • Valid driver’s license and auto insurance

    Preferred Qualifications:

    • Experience with a Point of Care software
    • Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

    Benefits & Perks

    • Medical, dental, vision and prescription insurance options
    • 3 weeks of Paid Time Off
    • 401k 
    • Health Savings Account
    • Work computer and phone system
    • Employee Assistance Program
    • Leadership Development Program and career growth opportunities 

    FRHC is an equal opportunity employer.