Website Family Resource Home Care

Job Summary

The Branch Manager plays a pivotal leadership role within the organization, responsible for overseeing and managing the operations of a specific geographic area. Their role typically involves a wide range of responsibilities, including the primary objectives below.

Primary Objectives

Culture: The Branch Manager is a staunch advocate for Family Resource Home Care’s culture, which seeks to balance a family like culture of support, engagement and respect with a high performance culture committed with operational excellence. The company’s purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and an employer of choice.

Leadership: The Branch Manager provides leadership and guidance to a staff within their branch. They drive the strategic direction and goals for their branch, ensuring alignment with the overall region objectives.

Operational Efficiency: They are responsible for optimizing the efficiency of business operations within their branch. This includes improving processes, managing costs, and enhancing productivity. This includes supporting day to day operations in the absence of CGM or CCS roles.

Financial Management: The Branch Manager with support from the FRHC Finance team and operations leadership is responsible their branch budget. They must ensure that the branch operates within budgetary expectations and seek ways to improve profitability.

Performance Monitoring: They monitor key performance indicators (KPIs) to assess the performance of the branch, and provide guidance to branch staff on how to adapt to changing KPIs with a focus on continuous improvement. This involves analyzing data, identifying trends, and taking corrective actions when necessary.

Customer and Caregiver Satisfaction: The Branch Manager is responsible for championing a high level of customer and caregiver satisfaction within their branch.

Business Partner: They act as a business partner between functional departments, their regional teams and community partners by facilitating communication, collaboration, and alignment between different departments.

Strategic Planning: Collaborating with key stakeholders, they may participate in the company’s rate of change committee process. They develop both area and enterprise-wide strategies that support the company’s growth and objectives.

Talent Management: They are responsible for hiring, training, and developing employees within their branch. They must ensure that their branch has the right talent to meet its operational goals.

Working conditions

The Branch Manager will spend a majority of their time in an office environment indoors. This will require time both spent at a computer station for office work and standing. An additional percentage of their time will be in a variety of environments in the performance of their objectives.  

The usual business hours for this role will be Monday through Friday 8am-5pm, however this role will require some evening and weekends to meet job requirements.

This position will require travel as appropriate to visit branch or HQ operations, approximately 50% of the time.

This position will have administrative supervision.

Physical requirements

Role may require frequent standing, walking, sitting, keyboarding, and driving. Occasional twisting, climbing stairs, stooping, bending, kneeling, or squatting. Seldom work above shoulders, and operation of equipment.

Position will require the employee to talk and hear.

Lifting can range from frequent 10 lbs. or less to seldom lifting of greater than 50 lbs.

Direct reports

This position will be providing general supervision to branch staff.

Minimum Qualifications:

  • Bachelor’s degree (only to be substituted with extensive industry and management experience)
  • 2 – 5 years of experience managing a team of 5 or more individuals
  • Demonstrated customer service and communication skills, problem solving, and attention to detail.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications:

  • Experience in home care and/or health care setting are helpful but not required.
  • Healthcare Management degree

Benefits & Perks

  • Medical, dental, vision and prescription insurance options
  • 3 weeks of Paid Time Off
  • 401k
  • 10 Paid Holidays
  • Health Savings Account
  • Work computer and phone system
  • Employee Assistance Program
  • Leadership Development Program and career growth opportunities

FRHC is an equal opportunity employer.