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Job Summary

A Regional Vice President of Operations (RVP) is a senior executive within the organization who is responsible for overseeing and managing the operations of a specific geographic region. We are searching for an RVP to support our Western Washington locations. The role typically involves a wide range of responsibilities, including the primary objectives below.

Primary Objectives

Culture: The Regional Vice President of Operations is a staunch advocate for Family Resource Home Care’s culture, which seeks to balance a family like culture of support, engagement and respect with a high performance culture committed with operational excellence. The company’s purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and  an employer of choice. 

Leadership: The RVP of Operations provides leadership and guidance to a team of managers and staff within their region. They set strategic direction and goals for the region, ensuring alignment with the overall company objectives. 

Operational Efficiency: They are responsible for optimizing the efficiency of business operations within their region. This includes growing the business, improving processes, managing costs, and enhancing productivity. This includes supporting operations in the absence of AOM or Branch Manager roles.  

Financial Management: RVPs of Operations with support of the FRHC finance team and senior leadership, is responsible for the budgets within their region. They must ensure that the region operates within budgetary expectations and seek ways to improve profitability.

Performance Monitoring: They monitor key performance indicators (KPIs) to assess the performance of the region, and provide operational guidance  on how to react and adapt to changing KPIs with a focus on continuous improvement. This involves analyzing data, identifying trends, and taking corrective actions when necessary.

Customer Satisfaction: RVPs of Operations are responsible for championing a high level of internal and external customer satisfaction within their region. 

Business Partner: They act as a business partner between functional departments, their regional teams and community partners by facilitating communication, collaboration, and alignment between different departments.

Strategic Planning: Collaborating with key stakeholders, they participate in the company’s rate of change committee process. They develop both regional and enterprise-wide strategies that support the company’s growth and objectives. 

Talent Management: They are  responsible for hiring, training, and developing employees within their region. They must ensure that the region has the right talent to meet its operational goals.

Working Conditions

The Region VP will spend a majority of their time in an office environment indoors. This will require time both spent at a computer station for office work and standing. An additional percentage of their time will be in a variety of environments in the performance of their objectives. 

The usual business hours for this role will be Monday through Friday 8am-5pm, however this role will require some evening and weekends to meet job requirements.

This position will require travel as appropriate to visit branch or HQ operations, approximately 50% of the time.

This position will have administrative supervision.

What We Offer

  • Medical, dental, vision and prescription insurance options
  • Unlimited Paid Time Off
  • Company matching 401(k)
  • $50/month personal device stipend
  • Health Savings Account
  • Work computer and phone system
  • Employee Assistance Program
  • Leadership Development Program and career growth opportunities